Payment Policy

At Carlienne.com, we want to make your shopping experience secure, simple, and transparent. This Payment Policy outlines the payment methods we accept, how charges are processed, and important information about customs duties for international customers.

Accepted Payment Methods

We accept the following secure payment methods:

  • American Express (AMEX)
  • Apple Pay
  • Google Pay
  • Mastercard
  • Maestro
  • Shop Pay
  • Visa

All payments are processed through trusted and encrypted gateways to ensure your information remains safe at all times.

Payment Currency

All payments are processed in EUR (€) by default.
If you are shopping from another country, your bank or payment provider may convert the amount to your local currency.

When You Are Charged

You will be charged at the time of purchase.
If your order cannot be processed or shipped for any reason, you will be notified and refunded immediately.

Customs Duties & Import Taxes

For United Kingdom Customers

Orders shipped to the UK may be subject to:

  • Customs duties
  • VAT
  • Import fees

These charges are not collected by Carlienne.com.
They are charged by UK customs when your order arrives in the country.

Customers are responsible for paying these fees when receiving their package.

No Extra Fees at Checkout

You will not see any additional charges on checkout from our side.
The price shown on each product page is the final price from Carlienne.com.

Payment Security

Your payment data is protected with industry-standard encryption.
We do not store your full card details on our servers.
Our checkout system follows PCI-DSS security standards for safe online transactions.

Failed or Declined Payments

If your payment fails or is declined:

  • Double-check your card details
  • Ensure your bank allows international transactions
  • Try another payment method shown above

If you still experience issues, our support team will be happy to assist you.

Payment Confirmation

Once your order is placed, you will automatically receive:

  • An order confirmation email
  • A payment receipt
  • A follow-up shipping email once your order dispatches

If you do not receive confirmation within 30 minutes, please contact us.

Refunds to Original Payment Method

All refunds are issued to the same payment method used during checkout.
Refunds are processed within 7 business days after the return is approved.

Processing time may vary depending on your bank or credit card provider.

Fraud Prevention

To protect our customers and business, we may:

  • Request additional verification
  • Cancel suspicious orders
  • Refuse service if fraudulent activity is detected

These measures help us maintain a safe shopping environment.

Company & Contact Information:

  • Company Name: Back on Rails | Digital Marketing
  • Online Store: https://www.carlienne.com/
  • KVK Number: 66815797
  • VAT Number: NL002415478B23
  • Phone: +31 6 20998967
  • Email: support@carlienne.com
  • Address: Hekelhof 18, 2201 LS Noordwijk, Netherlands
  • Business Hours: Monday–Saturday: 08:00–20:00 (GMT+01:00) Central European Standard Time (Amsterdam)
  • Closed on Sundays.